To ensure that your candle doesn’t “tunnel”, burn your candle long enough so that the wax melts out to the edge of the candle vessel. This is especially important for the first burn as the candle has a “memory” of how far it can burn.

Another tip to burn your candle as efficiently as possible is to position it way from open outside doors and windows and also to trim the wick to 5 mm before each burn to stop any smoking and spitting on re-light.

We use eco-friendly packaging, soy wax, wicks and fragrances and essential oils. Our tea light candles are poured into 100% recyclable polycarbonate cups and the remainder of our candles are either poured into recyclable aluminium or glass which you can recycle or re-use. At The Candle Shop, we believe you can have luxury while keeping the planet in mind.

At The Candle Shop we believe we can hand-craft luxurious candles with the environment in mind. Luxury and sustainability are not mutually exclusive. With careful ingredient selection and small-batch production, we can provide our customers with candles which have gorgeous aromas reflecting nature, which also do not harm nature….sustainable luxury.

Essential oils are extracted directly from plants and have aromatherapeutic properties. They have a range of health benefits from lifting your mood to calming down your nervous system and reducing anxiety.

Steam Distillation is the most popular method used to extract and isolate essential oils from plants. Mechanical extraction is used to extract citrus essential oils.

Our Aromatherapy candles are made out of 100% essential oils.

We use 100% cotton wicks without a zinc core (so better for the environment).

The candle wax is soy wax - phthalate and toxin free. Soy wax is superior to other waxes like paraffin wax which is manufactured out of petroleum. Soy wax candles also burn longer and emit fragrances more effectively.

The Candle Shop uses a high percentage of fragrance in its candles - 10% because it believes this is the optimal level for a really good scent throw while not undermining the integrity of the soy wax.

A lot of candle manufacturers reduce the percentage of fragrance as much as possible because it is the most expensive ingredient of a candle. At the Candle Shop we believe we should be giving customers what they want…a strong smelling scented candle - otherwise why bother?

Yes absolutely.

The Candle Shop candles are an ideal way to make a distinct impression with clients, colleagues or business partners. Our candles are a convenient means of managing your corporate gifting.

All of our candle collections can be gifted with gift packaging and a personalised hand-written message (or blank upon request).

Select the delivery option to best meet your needs – have each gift delivered to its chosen recipient or have all of your gifts delivered to one location for personal gift-giving.

For further information on the Corporate Gift Service, please contact Susan via email here or via mobile on +64 27 2548143. We look forward to assisting you with your corporate gift-giving needs.

In the central Wellington suburbs we can delivery your candle gift for you on a specified day.

For other areas, we can’t guarantee courier delivery but we can estimate delivery time based on what NZ Couriers specify to us.

In the message box when checking out, state when your preferred delivery date is. We will do our best to get it delivered on that date (or actually on that date in Wellington).

We will send a notification to you when your order has been processed, picked up and then delivered.

The Candle Shop is committed to fast delivery.

We use NZ Couriers to deliver all of our parcels. The shipping times can be found here.

Please be aware that due to Covid-19, there are sometimes delays. We try to let you know these when they come up.

We can ship to Australia and other parts of the world. Please contact us here to make enquiries.

If your product is delivered damaged, we will replace your item - please see the terms here.

Here at The Candle Shop, we like to see happy customers 😊

Fragrance oils are manufactured and synthetic. and are created with a mix of aroma chemicals and natural ingredients like essential oils, extracts, and resins.

Essential oils are made from 100% oils extracted from plants.

Is one better than then other? Essential oils have aromatherapeutic properties and can provide health benefits. Manufactured fragrances can often have stronger aromas and include a wider range of fragrances.

At the end of the day, both oils bring their own benefits by interacting wth your olfactory system to bring back memories and enhance mood.

Don’t place candles directly on furniture unless it is heat resistant. Coaters are a great option to avoid damage.

Avoid placing candles under shelves - make sure there's at least one metre between a candle and any surface above it.

Absolutely! At The Candle Shop, we’re here to make gifting as simple and special as possible. You can choose any item from our collection, and we’ll beautifully gift-wrap it before sending it directly to your loved one’s door. It’s the perfect way to show someone you care, even if you can’t be there in person.

Yes, you can! During the checkout process, there’s an option to add a personal note. Whether it’s a festive greeting or a heartfelt message, we’ll include it with your gift, adding that extra special touch.

Our gift packaging is designed to impress. Each item is carefully wrapped in elegant, festive wrapping and finished with a thoughtful touch – ensuring it’s ready to be placed straight under the tree.

Yes, we specialise in delivering your gifts to loved ones across New Zealand. Whether you’re in the UK or elsewhere, you can shop with us and have your chosen gift delivered directly to their door, hassle-free.

To avoid disappointment, we recommend placing your order as early as possible. Our delivery times are clearly outlined on the website and we’ll do everything we can to ensure your gift arrives in good time for the big day.

Of course! If you’d like to send gifts to multiple recipients, simply add each item to your basket and specify the delivery details for each order. We’ll handle the rest.